Returns and Refunds

All items purchased in the PT Torino online store may be returned to us within 14 days after receiving them. Please note that return shipping costs are on the customer.

 

RETURNS

Returns may be made exclusively via courier.  
Write an email to customer.care@pt-torino.com specifying your order ID and the product codes of the items you wish to return (you can find them on the tags), both in the subject and in the body of the email.
Upon receiving our response informing you to proceed with the return, place the item(s) you would like to return in the shipping box and drop the parcel off at your nearest drop point.
Please remember responsibility for the return is yours until the parcel reaches us. You will receive an email notification once we have processed your return shipment. You will receive the refund in the same payment method used for the purchase within 14 days, depending on your bank.

 

REFUNDS
If you withdraw from your order, we will reimburse you all payments received within 14 days from return delivery.
Once your returned products have been checked and inspected at our warehouse, you will receive a refund email notification. Your refund will be paid back to the bank account you have provided.
In order to get a full refund it’s important that we receive the goods in the same state you received them (the returned product has to be complete, unworn, unwashed and with all the product labels intact).